Continuing our Agile coaching series on safeagile.com.au, we delve into the use of the 3 Whys technique in identifying root causes of problems.
Using the 3 Whys Technique:
The 3 Whys is a simple yet powerful tool used in Agile to drill down to the root cause of a problem. By asking ‘Why?’ repeatedly, typically three times, teams can move beyond symptoms and uncover the underlying issue.
How Are the 3 Whys Used?
The application of the 3 Whys technique involves the following steps:
- Identify the Problem: Clearly state the problem you are facing.
- Ask ‘Why?’ the Problem Occurred: Determine why the problem happened in the first place.
- Ask ‘Why?’ Again: Look deeper into the first answer to find the next level cause.
- Ask ‘Why?’ One More Time: Often the third ‘Why?’ reveals the root cause, but you can continue if necessary.
Benefits of Root Cause Analysis:
This technique helps teams avoid surface-level solutions and instead address the fundamental factors contributing to a problem. It leads to more effective and lasting solutions.
By leveraging the 3 Whys, teams can think critically and analytically, enhancing their problem-solving capabilities and leading to better understanding and more effective resolutions.
The 3 Whys technique is an essential part of problem-solving in Agile. It encourages teams to think critically and analytically, leading to a better understanding and more effective resolutions.